Shipping & Delivery Terms

SHIPPING AND DELIVERY TERMS

This Shipping and Delivery Terms document has been prepared by Botanik Kozmetik ve Dış Ticaret Limited Şirketi (hereinafter referred to as the “Service Provider”) in order to inform the users of the website www.shifahandmade.com (hereinafter referred to as the “Website”) and customers placing orders (hereinafter referred to as the “Buyer”) regarding the shipment and delivery of products ordered via the Website.

The Service Provider is responsible for delivering the product intact, complete, and in compliance with the specifications stated in the order. The provisions of the Distance Sales Agreement concluded between the Service Provider and the Buyer regarding the delivery of ordered and fully paid products shall remain valid.

1. Delivery Period

Following the sending of the order confirmation email to the Buyer, the product shall be delivered to the courier company as soon as possible. Delivery of the product shall be completed within a maximum of 30 (thirty) days from the date of order confirmation, subject to stock availability and payment approval.

2. Delivery Method

The Buyer may request that the product be delivered to a person or entity other than themselves during the order process. Any additional costs and damages arising from delivery issues caused by the absence of the recipient at the delivery address, refusal to accept delivery, or incorrect and/or incomplete delivery information provided by the Buyer shall be borne by the Buyer. If the invoice address specified by the Buyer differs from the delivery address, the Buyer accepts, declares, and undertakes to pay an additional shipping fee for the delivery of the invoice. The Service Provider shall not be held liable for damages occurring after delivery to the Buyer or to the authorized person at the delivery address specified by the Buyer, including but not limited to improper storage, misuse, intervention by third parties, or damages not related to the transportation process.

3. Issues That May Arise During Delivery

When your order is delivered by the courier, it is strongly recommended that you check the outer packaging for any damage before accepting delivery. If any damage such as crushing, tearing, or wetting is detected on the packaging, it is recommended to request a Damage Assessment Report from the courier officer before accepting the delivery.

If the courier officer claims that the package is not damaged, the Buyer has the right to open and inspect the package in the presence of the courier and have the condition recorded in a report.

It is important that the damage is clearly and accurately stated in the report to ensure the proper handling of return or exchange processes.

If damage is noticed after delivery, it is recommended to immediately notify the relevant courier branch and request assistance for preparing a damage report. If assistance cannot be obtained, the Buyer must contact the Service Provider.

If the damaged product is sent to the Service Provider together with the damage report, the necessary examination shall be carried out and the return or exchange process shall be initiated in accordance with applicable legislation.

Failure to prepare a report at the time of delivery does not eliminate the Buyer’s legal rights arising from defective goods. However, the existence of such reports and evidence is important for determining whether the damage occurred during transportation.

If damage is detected and a report cannot be prepared during delivery, it is recommended that the situation be reported as soon as possible to magaza@shifahandmade.com together with photographs of the product and outer packaging. In such cases, the Service Provider shall conduct the necessary examination and contact the Buyer regarding the delivery and return process.

If the Buyer detects missing items or issues caused by the Service Provider, an investigation shall be initiated if the Buyer sends an email to magaza@shifahandmade.com on the same day the order is received. Warehouse barcode records and, if necessary, camera recordings shall be examined, and a response shall be provided within 3 business days.

In cases where missing items or transportation-related damage is detected, the Buyer must notify the Service Provider in writing within 24 (twenty-four) hours from the delivery date. Failure to notify within this period may make it difficult to determine whether the damage or deficiency occurred during transportation, and this shall be taken into account during the review process.

If no Damage Assessment Report is prepared for damages claimed to have occurred during transportation, or if sufficient evidence is not provided, the Service Provider may not be held liable for such damages.

4. Termination of Delivery Obligation

Upon delivery of the ordered product to the Buyer or to the authorized person/entity at the delivery address specified by the Buyer, the Service Provider’s liability shall cease with respect to damages arising from improper storage, misuse, or intervention by third parties outside the transportation process.

If delivery cannot be completed due to reasons attributable to the Buyer (such as incorrect or incomplete address, absence at the address, refusal to accept delivery, etc.), any additional shipping costs and damages shall be borne by the Buyer.

If, for any reason, the product price is not paid or the payment is canceled by the bank or payment institution, the Service Provider’s obligation to deliver shall cease.

Without prejudice to the provisions under the section titled “Issues That May Arise During Delivery,” the Parties reserve their rights arising from applicable legislation against each other and the courier company.

5. Delivery Costs

Unless otherwise stated, shipping costs shall be borne by the Buyer and added to the total order amount.

The Service Provider may, within the scope of campaigns conducted at the time of sale, choose not to charge all or part of the shipping fee to the Buyer.

In cases where the right of withdrawal is exercised, the return shipping cost shall be borne by the Buyer unless otherwise specified, in accordance with the provisions of the Regulation on Distance Contracts.