To preserve the effectiveness and freshness of our formulations, we recommend storing your products in a cool, dry place away from direct light. Our formulas are crafted with high-performance botanical ingredients and do not contain synthetic preservatives. Proper storage helps maintain the integrity and efficacy of these natural components.

Our products remain stable for 18–24 months from the production date, whether opened or unopened. You can find the production and expiration dates on the bottom of each product. To fully benefit from the freshness and optimal performance of the formula, we recommend using the product within 6–9 months after opening.

Our formulations are designed to support long-term skin health rather than provide instant, temporary effects. Instead of using fillers such as mineral oils or silicones, we rely on effective botanical ingredients. Active components like hyaluronic acid and niacinamide may help improve the appearance of concerns such as uneven tone or dehydration-related fine lines in a relatively short time. However, more visible and lasting results typically appear in alignment with the skin’s natural renewal cycle. This process takes approximately 28 days, and with consistent use, improvements generally become more noticeable after about 4 weeks.

The unique scent of our products comes from 100% natural essential oil blends or the natural aroma of the ingredients themselves. Due to variations in harvest time, growing conditions, and seasonal factors, the scent may vary slightly from batch to batch. This is completely normal and does not affect the quality, safety, or effectiveness of the product. These subtle differences are a reflection of our commitment to natural formulations without synthetic fragrances. We hope you embrace these variations as part of nature. If you have sensitive skin or sensitivity to essential oils, we always recommend performing a patch test before use.

Absolutely. Our products are designed based on skin needs rather than gender. We have many male customers who benefit from our formulations.

No. We do not use synthetic fragrances in our formulations. Artificial scents do not provide direct benefits to the skin and may cause sensitivity, while also potentially masking unwanted ingredients. Many of our raw materials have their own natural scent. In some formulations, we leave this natural aroma untouched, while in others we use carefully balanced blends of 100% natural essential oils. Even though essential oils are natural, they may cause sensitivity if used in high concentrations. For this reason, our formulations are carefully balanced with attention to allergenic potential. If you have sensitive skin, we always recommend performing a patch test before use.

We believe that the quality of a skincare product begins with the quality of its ingredients. Our raw materials are carefully sourced from trusted producers in Türkiye and Europe after extensive research and testing. Many of our suppliers are artisan producers, and these relationships reflect the human and living essence of the Shifa Handmade brand. Our formulations combine traditional herbal knowledge with modern cosmetic science in a results-driven approach. Each product is crafted using botanicals that have a long history of use and are supported by scientific understanding. We formulate with effective concentrations of these ingredients to create high-performance, concentrated products that deliver visible results.

Our products have not been specifically tested on pregnant or breastfeeding individuals or infants. We recommend consulting your physician before use and sharing the product with them during your next appointment. If you experience any discomfort or uncertainty while using a product, discontinue use immediately. If you are pregnant, breastfeeding, or have any underlying health conditions, please consult a healthcare professional before introducing a new skincare product.

Transparency is important to us. Our pricing reflects the use of high-performance ingredients, often at effective concentrations, as well as the research, expertise, and care behind each formulation. Our products are produced in small batches with precision and attention to detail. At a time when fast consumption is becoming common in both fashion and skincare, we embrace a “less but better” philosophy—prioritizing quality over quantity.

The majority of our ingredients are plant-based. However, certain components such as ceramides, peptides, and some vitamins may be used in biomimetic or safe synthetic forms when plant-based alternatives are not sufficiently stable. These ingredients are safe for both human health and the environment and are used in very small percentages. Despite their minimal presence, they play a significant role in product performance and targeted results. Our approach is not to formulate with synthetic fillers, but to use highly effective ingredients at minimal yet optimal concentrations (typically around 0.5–2.0%). These are used selectively in specific formulations.

All of our products are formulated in Türkiye and manufactured in GMP-certified facilities under the supervision of expert chemists. Some of our raw materials are sourced locally from artisan producers in Türkiye, while others—especially active botanical ingredients—are sourced from carefully selected suppliers, primarily in Europe.

Our formulation philosophy is based on combining the deep knowledge of traditional herbal practices with the intelligent use of modern botanical actives. In essence, we bring together the best of both worlds to create products that deliver effective and visible results. We are dedicated to creating formulations where high-quality plant oils, distilled botanicals, and clean, effective actives come together in harmony—resulting in products that are both sensorial and functional.

To ensure the compatibility of our products with your skin, we recommend performing a patch test before first use. Apply a small amount of the product to a discreet area (such as behind the ear or on the inner forearm) and wait for 24–48 hours. If any signs of irritation, redness, or discomfort occur, discontinue use. For a more mindful experience, you may also explore our mini sizes—designed to help you discover what works best for your skin before committing to a full-size product.

Any skincare guidance provided by Shifa Handmade is based on product knowledge and experience, and is intended to support your skincare journey. Our recommendations are not medical in nature and should not be considered as medical advice, diagnosis, or treatment. If you have specific skin concerns or experience unexpected reactions, we recommend consulting a dermatologist or qualified healthcare professional.

If your order has not yet been shipped, you may request a modification or cancellation by contacting us.

All payments are processed through secure payment systems. Your card information is never stored by Shifa Handmade.

Orders are prepared and dispatched as soon as possible after payment confirmation.

Delivery is completed within a maximum of 30 days from order confirmation.

We recommend checking your package upon delivery. If you notice any damage, please request a damage report from the courier and contact us.

Yes. You may return your order within 14 days of receiving it.

For hygiene reasons, opened, used, or unsealed cosmetic products cannot be returned. To be eligible for return, the product must remain unopened and in its original condition.

If your order arrives damaged or incorrect, please contact us within 14 days. In such cases, return shipping costs will be covered by us.