Preliminary Information Form

PRELIMINARY INFORMATION FORM

(Within the Scope of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts)

Preamble

The Consumer acknowledges, declares, and undertakes that the purchase made through this distance sales channel is not related to any professional/commercial activity. Within the scope of this Preliminary Information Form (“Form”), the consumer (“Buyer”) and Botanik Kozmetik ve Dış Ticaret Limited Şirketi (“Seller”) shall be referred to individually as a “Party” and collectively as the “Parties”.

1. Purpose

The purpose of this Form is to inform the BUYER about the terms and conditions regarding the sale and delivery of the products ordered electronically via the website www.shifahandmade.com (“Website”) belonging to the SELLER, and to determine the mutual rights and obligations of the Parties.

These rights and obligations shall apply to all products offered for sale by the Seller on the Website.

Pursuant to the Law on the Protection of Consumers (“Law”) and the Regulation on Distance Contracts (“Regulation”), the BUYER is informed about the order specified in Article 2 below. Upon approval of the order, the BUYER shall also be required to conclude a Distance Sales Agreement (“Agreement”).

2. Characteristics of the Product(s) Subject to the Contract

The following information regarding the product subject to the order is provided on the order summary screen:

  • Type and nature
  • Quantity
  • Sales price
  • Total amount including taxes
  • Shipping fee
  • Delivery details

3. Seller Information

Title: Botanik Kozmetik ve Dış Ticaret Limited Şirketi
Address: Fenerbahçe Mahallesi İğrip Sokak No:13 Interior Door No:1 Kadıköy/İstanbul
Phone: +90 545 940 35 50
E-mail: magaza@shifahandmade.com
MERSIS No: 0181086189000001
Tax Office / No: Göztepe / 1810861890

Product Return Address:
Yenikent Mah. Mustafa Ertekin Cad. Bizimkent Sitesi Hanımeli Sok. No:214
35430 Urla / İzmir

4. General Provisions

4.1 Product Price

The sales prices of the products displayed on the Website and valid at the time the order is placed by the Buyer, expressed in Turkish Lira (TRY), shall apply.

The Seller may change product prices on the Website from time to time. Such changes shall not affect orders already placed by the Buyer.

Shipping costs are not included in the product price and shall be added separately. The shipping fee shall be indicated before the order is finalized.

All prices include Value Added Tax (VAT).

4.2 Product Stock Information

Special offers, promotions, campaigns, or discounts shall be valid until the specified dates and/or while stocks last.

The Seller reserves the right to cancel orders in case of system errors, misuse of promotional benefits, or violations of system rules. No claims may be made against the Seller in such cases.

Stock information is provided at the time of order; however, due to technical reasons, errors or changes may occur.

If some or all products are out of stock, the Buyer shall be informed after the order is placed regarding availability or cancellation.

4.3 Order

The BUYER accepts that they have read and approved this Preliminary Information Form and the Distance Sales Agreement electronically.

All orders are processed in accordance with this Form, the “Legal Notice and Terms of Use,” and the “Personal Data Protection and Cookie Policy” available on the Website.

Before confirming the order, the Buyer may review and correct the order details.

The contract shall be established when the Buyer confirms the order by clicking “Confirm Your Payment” or “Confirm Your Cart.”

At the moment of confirmation, the Buyer is deemed to have acknowledged all details of the order, including price, quantity, weight/volume, main characteristics, and delivery conditions, and that a payment obligation arises.

The order shall be confirmed via email sent to the Buyer. The Seller recommends retaining this confirmation email. The Seller shall not be liable if the Buyer cannot access the email or does not receive it.

Unless canceled by the Seller for legal reasons, confirmed orders shall be deemed valid.

For avoidance of doubt, the Buyer’s right of withdrawal specified in Article 5 remains reserved.

For delivery of the product, this Form must be electronically approved and the full payment must be completed. If payment is not made or is canceled, or if fraudulent activity is detected, the Seller shall not be obligated to deliver the product.

4.4 Payment

The Buyer declares that they have all necessary legal authority and status to use the selected payment method.

4.5 Delivery

The Seller shall deliver the order to the Buyer’s address within the committed time, and in any case within 30 (thirty) days from receipt of the order.

The Seller is responsible for delivering the product complete, intact, and in accordance with specifications, including warranty documents and manuals where applicable.

If delivery cannot be made due to force majeure, the Seller shall notify the Buyer. In such cases, the Buyer may choose to cancel the order and request a refund, request replacement, or accept a delayed delivery.

5. Right of Withdrawal

5.1

The BUYER has the right to withdraw within 14 (fourteen) days from delivery without providing any reason.

5.2

To exercise this right, written notice must be sent to: magaza@shifahandmade.com

5.3

Returned products must be:

  • Unused
  • Unopened
  • Suitable for return in terms of hygiene

5.4

For cosmetic and personal care products, if protective packaging or seals are opened, returns are not accepted for hygiene reasons.

5.5

Returned products must be sent within 14 days via the Seller’s contracted courier. Return shipping costs shall be borne by the Seller.

Refunds shall be made using the original payment method without any additional cost to the Buyer.

6. Cases Where the Right of Withdrawal Cannot Be Exercised

Pursuant to Article 15 of the Regulation:

  • Customized products
  • Opened cosmetic and personal care products
  • Products unsuitable for return due to hygiene reasons

are excluded from the right of withdrawal.

7. Special Notice Regarding Cosmetic Products

Cosmetic products are intended for external use only. A patch test is recommended before first use.

Reactions due to individual skin sensitivity are not considered manufacturing defects.

8. Complaints and Objections

The BUYER may submit complaints via the Seller’s contact channels.

Additionally, within the monetary limits determined by the Ministry of Trade, applications may be made to Consumer Arbitration Committees or Consumer Courts at the Buyer’s place of residence.

9. Entry into Force

The BUYER acknowledges, declares, and undertakes that they have read and understood all information contained in this Preliminary Information Form and have provided the necessary electronic confirmation.