Return & Refund Policy
CANCELLATION – RETURN AND EXCHANGE POLICY
1. Right of Withdrawal
The Consumer has the right to return the product purchased under the Distance Sales Agreement within 14 (fourteen) days from the date of delivery, without providing any reason and without incurring any penalty.
In order to exercise the right of withdrawal, notification must be made to the Service Provider within this period via e-mail or through the communication channels available on the Website.
2. Products for Which the Right of Withdrawal Cannot Be Exercised
Pursuant to Article 15 of the Regulation on Distance Contracts; the right of withdrawal cannot be exercised for cosmetic and personal care products whose packaging has been opened, protective seals removed, used, or rendered unsuitable for resale due to hygiene reasons.
Opening the packaging solely for the purpose of inspection does not, in itself, eliminate the right of withdrawal.
Within this scope, returns shall not be accepted for products whose protective film has been removed, packaging has been damaged, products that have been used, or products that are not suitable for resale due to hygiene conditions.
3. Return Conditions
In case of exercising the right of withdrawal:
- The product must be unused,
- The product must be returned with its original packaging,
- The product must retain its resalable condition,
- All accessories and promotional items delivered with the product must be returned completely.
Returns of products that have lost their resalable condition shall not be accepted.
4. Return of Defective / Faulty Products
If the delivered product is defective, damaged, incomplete, or incorrectly supplied, the User must contact the Service Provider within 14 daysfrom the date of delivery. In case of return of defective products, the return shipping cost shall be borne by the Service Provider.
5. Return Process and Refund
The product price shall be refunded to the User within 14 (fourteen) days from the date the return request reaches the Service Provider. However, the Service Provider reserves the right to withhold the refund until the returned product is received or proof of shipment is provided.
6. Shipping Fee
In cases where the right of withdrawal is exercised, the return shipping cost shall be borne by the User. In cases of defective or faulty products, the shipping cost shall be borne by the Service Provider.
7. Contact Information
For your return and exchange requests, you may contact us via the following communication channels:
Address: Fenerbahçe Mahallesi İğrip Sokak No:13 Interior Door No:1 Kadıköy / İstanbul
Phone: +90 545 940 35 50
E-mail: magaza@shifahandmade.com
8. Campaign and Discount Conditions
If, as a result of exercising the right of withdrawal, the total order amount falls below the campaign or discount threshold, the discount amount applied within the campaign shall be canceled, and the refund amount shall be recalculated accordingly.
9. Individual Sensitivity to Cosmetic Products
Cosmetic products may cause individual sensitivity or allergic reactions due to their ingredients. Reactions arising from improper use of the product, unsuitable storage conditions, or individual skin sensitivity shall not be considered manufacturing defects and shall not constitute grounds for return within the scope of the right of withdrawal. The Consumer’s rights arising from defective goods under Law No. 6502 remain reserved.