Distance Sales Agreement

DISTANCE SALES AGREEMENT

Effective Date: [Insert Date]

This Distance Sales Agreement ("Agreement") is concluded electronically in accordance with Law No. 6502 on the Protection of Consumersand the Regulation on Distance Contracts (Official Gazette dated 27.11.2014 and numbered 29188).

1- PARTIES

1.1 SELLER

Company Name: Botanik Kozmetik ve Dış Ticaret Limited Şirketi
Address: Fenerbahçe Mah. İğrip Sokak No:13 İç Kapı No:1 Kadıköy/Istanbul, Türkiye
Phone: +90 545 940 35 50
Email: magaza@shifahandmade.com
MERSIS No: 0181086189000001
Trade Registry No: 473671-5
Tax Office / No: Göztepe / 1810861890
Return Address: Yenikent Mah. Mustafa Ertekin Cad. Bizimkent Sitesi Hanımeli Sok. No:214 35430 Urla/İzmir

1.2 BUYER

The natural or legal person who places an order via the website www.shifahandmade.com ("Website").

2- SUBJECT

This Agreement governs the sale and delivery of products ordered electronically via the Website and determines the rights and obligations of the parties pursuant to applicable Turkish consumer legislation.

3- PRODUCT INFORMATION AND PRICE

The type, quantity, brand/model, unit price (including taxes), payment method, delivery details, and all essential characteristics of the product are specified at the order stage.

Prices displayed on the Website are inclusive of VAT unless otherwise stated and remain valid until updated.

4- DELIVERY AND PERFORMANCE

4.1 The product shall be delivered to the BUYER via a courier company contracted by the SELLER.

4.2 Delivery shall be completed within 30 (thirty) days at the latest from the date of order confirmation, in compliance with Article 16 of the Regulation on Distance Contracts.

4.3 Shipping costs shall be borne by the BUYER unless otherwise explicitly stated.

4.4 The SELLER is responsible for loss or damage until delivery to the BUYER.

4.5 If delivery becomes impossible, the SELLER shall notify the BUYER within 3 (three) days and refund all payments within 14 (fourteen) days.

5- RIGHT OF WITHDRAWAL

5.1 Withdrawal Period

The BUYER has the right to withdraw from the contract within 14 (fourteen) days without giving any reason and without penalty, starting from the date of delivery of the goods.

5.2 Exercise of Withdrawal Right

Withdrawal must be notified in writing via:

The SELLER shall acknowledge receipt of the withdrawal notice.

5.3 Return Obligations

The BUYER must return the goods within 14 days of notification. The SELLER shall refund all payments within 14 days from receipt of the withdrawal notice.

5.4 Costs

Return costs are borne by the SELLER unless otherwise specified in advance.

5.5 Exceptions (Article 15 of Regulation)

The right of withdrawal shall not apply to:

  • Goods prepared in line with the BUYER’s requests
  • Perishable goods
  • Hygiene-sensitive goods once unsealed (including cosmetics)
  • Digital content delivered instantly
  • Newspapers and magazines (excluding subscriptions)

6- BUYER’S DECLARATIONS AND OBLIGATIONS

6.1 The BUYER acknowledges that they have been informed about:

  • Product characteristics
  • Total price (including taxes)
  • Payment method
  • Delivery conditions
  • Right of withdrawal

and confirms such information electronically before placing the order.

6.2 The BUYER accepts that failure of payment will release the SELLER from delivery obligations.

6.3 The BUYER is responsible for the accuracy of all provided information.

6.4 The BUYER is responsible for maintaining the confidentiality of login credentials.

6.5 The BUYER agrees not to use the Website in violation of Turkish law.

7- SELLER’S RIGHTS AND OBLIGATIONS

7.1 The SELLER shall fulfill its obligations in accordance with consumer legislation.

7.2 The SELLER reserves the right to cancel orders due to:

  • Stock unavailability
  • Pricing errors
  • Technical failures
  • Force majeure

7.3 In such cases, the SELLER shall notify the BUYER within 3 days and refund payments within 14 days.

8- COSMETIC PRODUCTS DISCLAIMER

8.1 Cosmetic products must be used in accordance with instructions.

8.2 The BUYER is advised to conduct a patch test before use.

8.3 Individual allergic reactions do not constitute product defects.

8.4 Improper storage conditions do not constitute manufacturing defects.

9- PERSONAL DATA PROTECTION (KVKK)

Personal data provided by the BUYER shall be processed in accordance with Law No. 6698 on the Protection of Personal Data (KVKK). Detailed information is provided in the Website’s Privacy Policy.

10- INTELLECTUAL PROPERTY

All content on the Website belongs to the SELLER or is used under license. Unauthorized use is prohibited.

11- FORCE MAJEURE

Events beyond reasonable control (including natural disasters, pandemics, war, or governmental decisions) shall release the SELLER from liability.

If such events exceed 30 days, either party may terminate the Agreement.

12- AMENDMENTS

The SELLER reserves the right to amend this Agreement. Changes shall apply to orders placed after publication.

13- SEVERABILITY

If any provision is invalid, the remaining provisions remain enforceable.

14- GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by the laws of the Republic of Türkiye.

For disputes:

  • Consumer Arbitration Committees (within monetary limits announced by the Ministry of Trade)
  • Consumer Courts

shall have jurisdiction.

15- ENTRY INTO FORCE

This Agreement enters into force when the BUYER confirms it electronically and places an order on the Website.